Shipping policy

Glowaine Shipping Policy

Last updated: October 11, 2026

Free standard shipping

Glowaine offers free standard shipping to the destinations available at checkout. If your country is not available at checkout, we cannot currently ship to that destination.

Delivery time

Estimated delivery is 7–14 calendar days after your order ships.

Order processing occurs before shipment. We will notify you when your order has been dispatched.

Delivery times are estimates. Customs clearance, holidays, weather, and carrier disruptions may cause delays. If we become aware of a significant delay, we will provide an update. These estimates do not limit your rights under applicable consumer law.

Where orders ship from

Orders are fulfilled through our partners and may ship internationally from Korea. Glowaine remains your contact for questions or problems with your delivery.

Tracking your order

We will email tracking information when it becomes available. Tracking updates may take time to appear after shipment.

If your order has not arrived within the estimated delivery window, contact helloglowaine@gmail.com with your order number so we can investigate.

Customs and import charges

Free shipping covers standard delivery charges. It does not necessarily include import duties, taxes, or customs clearance fees.

Any customer responsibility for these charges will be disclosed before purchase. Charges collected by Glowaine will be identified at checkout. Contact us before ordering if you need clarification about your destination.

Delivery address

Please check your delivery address carefully before placing your order.

If you notice an error, email us immediately. We will try to update the address, but changes may not be possible once fulfillment begins.

If an incorrect address causes a parcel to be returned or requires reshipment, we will explain any applicable costs before arranging another shipment, subject to your legal rights.

Missing, damaged, or incorrect deliveries

Contact us promptly if your parcel is missing or arrives damaged, or if you receive an incorrect item. Include your order number and, where possible, photographs of the packaging and affected products.

We will investigate and provide an appropriate resolution under our Returns & Refunds Policy and applicable law. A carrier’s delivery scan does not automatically remove your rights.

Cancellations and returns

Contact us immediately if you wish to cancel an order. We may be unable to stop shipment once fulfillment begins. This does not affect any statutory cancellation rights.

For return instructions, please refer to our Returns & Refunds Policy and email us before sending products back.